COVID-19 and Your Husky One Card (UConn ID) FAQ

Due to the nature of COVID-19, the One Card Office is currently closed to in-person services and is assisting patrons by appointment only.

If I have a question or need assistance, how do I contact the One Card Office?

If you are a patron trying to reach the One Card Office or if you have lost your One Card, please send a detailed email to onecard@uconn.edu  including your contact information and NetID and a team member will respond in a timely manner. If you are a student and are experiencing door access issues, please send a detailed email to cardaccess@uconn.edu. If you are a merchant or a department on campus and should need Husky Bucks technical support, please send a detailed email to onecardsupport@uconn.edu. You can also make an appointment to visit the office in person on the Storrs campus by visiting https://onecard.uconn.edu.

Do I need to make an appointment in order to pick up my Husky One Card (UConn ID)?

Yes, the One Card Office is open by appointment ONLY at this time. Please schedule your appointment accordingly at https://onecard.uconn.edu and include a comment about the nature of your appointment at the time of booking.

I cannot successfully upload my photo(s) for my Husky One Card (UConn ID), can I just take my picture in the One Card Office?

At this time, the One Card Office is closed to any in-person services and we are only assisting patrons by appointments. If you are having difficulties uploading your photo(s), please send a detailed email to onecard@uconn.edu, attaching a photo of your government issued ID and your head shot photo and an administrator will upload your documentation on your behalf. Once your photo(s) have successfully been uploaded, you may schedule an appointment to pick up your UConn ID in-person at the Storrs campus, or you may opt to have your UConn ID mailed to your home address which you must provide via email.

I have not yet received my Husky One Card (UConn ID) through the mail.  What should I do?

Students, if you have uploaded your photo(s) successfully and have received an approval email, but have not received your UConn ID, please review your mailing address listed in the Student Administration System. If the mailing address is correct, please send a detailed email to onecard@uconn.edu so that a team member can review your record to see when your UConn ID was printed and mailed and respond accordingly.

Employees/affiliates, if you have uploaded your photo(s) successfully and have received an approval email, but have not received your UConn ID, please send a detailed email to onecard@uconn.edu including your mailing address so that a team member can review your record and respond accordingly.

I am at a regional campus and lost my Husky One Card (UConn ID), how do I obtain a replacement ID?

If you are a student at a regional campus and you have lost your UConn ID, please send a detailed email to onecard@uconn.edu including your name and NetID. Your replacement ID will be mailed to the mailing address that is listed in the Student Administration System. If you are an employee who lost their UConn ID, please send a detailed email to onecard@uconn.edu  including your name, NetID and appropriate mailing address.

A replacement ID costs $30 and can be paid by depositing $30 into your Husky Bucks account with a credit/debit card at https://onecard.uconn.edu. For more information about replacement (UConn) IDs, please visit our Card Replacements page. Once the funds are available to deduct, a new card will be mailed to you.

I am an online student, do I need a Husky One Card (UConn ID)?

Yes.  As an online student you should obtain an UConn ID to show proof of identity during lock-down exams.  Currently, UConn IDs are only being mailed to domestic students.

I currently have a Husky One Card (UConn ID), but I am at a regional campus and am now being told I need the new updated ID, how do I obtain this UConn ID?

In 2018, the entire University was recarded and smartcards were issued.  If you do not have the most updated UConn ID, please email onecard@uconn.edu including your full name and NetID and we will review your account and respond with next steps as appropriate.

Recreation Access

If your UConn ID is working all over campus, but you are having difficulties accessing the Recreation Facilities, please contact the Recreation department for more information.

If you are experiencing difficulties using your UConn ID all over campus, please make an appointment with the One Card Office so that we may ensure that your UConn ID is functioning properly.

Student Health and Wellness Services

If you are a student who has recently completed a COVID-19 test or are coming off of quarantine and your UConn ID is no longer allowing you access to your residence hall or to use your meal plan, you may need to contact Student Health and Wellness Services to have your account reviewed.  Please visit Student Health and Wellness for more information.

Once your account has been reviewed and you still experience difficulties with your UConn ID, please make an appointment with the One Card Office so that we may ensure that your UConn ID is functioning properly.